Through its new Hägglunds InSight Live service, Bosch Rexroth is providing plant operators with a solution that enables remote support for in-house maintenance teams anywhere in the world.
InSight Live facilitates instant support through the use of virtual reality (VR), helping to reduce the customer’s risks and cost of ownership. With an internet connection and a smartphone, tablet or laptop, customers of Hägglunds Drives can get direct support from Rexroth product and application experts. The company notes that the Insight Live platform is designed to work with limited bandwidth and mobile connectivity and can provide a powerful virtual reality real-time support.
When they require on-site support, customer engineers contact the Bosch Rexroth service team and start the app. The app immediately establishes an audio-visual connection to the correct product or application specialist. With the appropriate type of service agreement, specialists are available for all service queries regarding Hägglunds heavy-duty drives. They can see everything the customer engineer can see and in return, by way of an intelligent platform, can also superimpose their hands, tools, documents and diagrams on top of the image displayed to the customer engineer. This enables them to show where the engineer can find the needed information and guide him or her through diagnosis and solution.
Visitors can head to Stand 7060 at Tire Technology Expo 2017. The show is open until Thursday, 16 February.